FAQs

General Questions

Will the Brush Wash Damage My Vehicle?

No, our brush wash is designed to be gentle on your car’s surface. Glaze Car Wash^TM uses soft brushes that effectively remove dirt while being safe for your vehicle’s paint. Our brushes are carefully designed to protect your finish, and we use eco-friendly, pH-balanced soaps to ensure a deep clean without causing any damage to your car. Your vehicle is in safe hands!

How Does The Car Wash Work?

When you arrive, a team member will guide you onto the conveyor. Once in position, you’ll shift into neutral, release the brake, and keep your hands off the wheel. Next, an attendant will prep the front and back of your car for the wash. Then, our conveyor will guide your car through multiple stages of washing, rinsing, and drying to achieve a spotless finish.

Can I Clean The Inside Of My Car?

Yes! We offer complimentary self-serve interior cleaning stations equipped with powerful vacuums, cleaning solutions, and cloths to help you freshen up the inside of your car as well.

Is Your Car Wash Touchless?

Our car wash is not touchless, but we use high-tech, specially designed brushes made to gently and safely clean your vehicle. Our equipment is designed for safety, allowing us to wash hundreds of cars and trucks every day.

What Types Of Payment Do You Accept?

We accept credit and debit cards at all locations. Cash payments are not accepted at this time.

Do You Take Cash?

No, in order to provide a streamlined and secure experience for our customers, Glaze Car Wash^TM locations no longer accept cash payments.

The Glaze Club

How Do I Sign Up For The Unlimited Wash Membership?

You can sign up for the Unlimited Wash Membership by visiting Glaze Car Wash^TM in person or purchasing online. Simply select your desired wash package and pay with a credit or debit card.

How Do I Pay For My Unlimited Wash Membership?

The credit or debit card you use when signing up for the Unlimited Wash Membership will be charged monthly on the same date each month. If you join online, you’ll need to present your card at your first wash to complete the registration.

How Often Can I Wash My Vehicle With An Unlimited Wash Membership?

You can wash once a day, every day that our site is open.

I Want To Buy An Unlimited Wash Membership Online. How Will I Get My Membership Activated?

When you purchase an Unlimited Wash Membership online your license plate will automatically be registered in our system and you are good to go, our gates will automatically open by reading your License Plate! Please note that the credit or debit card presented at Glaze Car Wash^TM for your membership activation will be the card used for monthly charges.

Can My Unlimited Wash Membership Be Used For More Than One Vehicle?

An Unlimited Car Wash membership is for one vehicle and is non-transferable. Want to add more vehicles? Take advantage of our Family Plan for substantial discounts on additional cars. Visit or Family Plans page to learn more! If you get a new vehicle, please go to manage my membership or visit Glaze Car Wash^TM to update your license plate information in our system.

Is A License Plate Required For The Unlimited Wash Membership?

Yes. When you join the Unlimited Wash Membership, your vehicle’s license plate will be registered in our License Plate Reader (LPR) system for seamless access.

How Can I Update My Vehicle's License Plate?

If you’ve gotten a new car or changed your license plate, simply visit, manage my membership or visit an attendant at your Glaze Car Wash^TM location, and they can update your information in our system.

Manage The Glaze Club

Can I Change My Glaze Club Plan?

Absolutely! You can update your plan by visiting the Manage Account page on our website or by calling us at 678-290-3190.

How Do I Cancel My Plan?

You can cancel your plan online or visit your local Glaze Car Wash^TM to speak with a team member. There’s no contract, so you can cancel at any time (please allow 7 days for processing). Refunds are not issued upon cancellation.

How Long Does It Take To Cancel?

Please allow 7 business days for processing any cancellation requests before your next billing date. Your plan will stay active until your next billing date, so you can continue to wash during this time.

Will I Get A Refund?

No, refunds are not provided. Your plan will remain active until the next billing date.

Will I Get An Email Confirmation?

Yes, you’ll receive an email confirmation once your request has been processed.

What If I Change My Mind After Requesting A Cancellation?

We’d love to have you back in the Unlimited Wash Club! Just visit your local Glaze Car Wash^TM or re-enroll online to reactivate your membership.

Careers

Are You Hiring?

Yes, Glaze Car Wash^TM is expanding, and we’re always looking for dedicated people to join our team! Visit the Careers section of our website for information on current job openings. If you find a position that’s a good match, complete the online application, and we’ll be in touch soon.

I Applied To Work And Haven’t Heard Back. Whom Should I Contact?

All applications are reviewed by our Glaze Car Wash^TM Recruiting Team. If your skills and experience match an open position, our team will reach out directly.

Vehicle Restrictions

Are There Vehicle Restrictions?

To ensure the safety of our customers, team members, and equipment, we have certain vehicle restrictions at Glaze Car Wash^TM. While we wash thousands of vehicles daily, some types and features may not be compatible with our wash process. Below are the vehicle restrictions we follow:

Vehicles taller than 7 feet
Vehicles wider than 80 inches (from inside driver-side tire to outside passenger-side tire)
Trucks with beds containing fuel tanks or uncovered beds with debris
Vehicles with dual rear tires
Vehicles with fixed tripod-style mirrors
Certain models such as full-size Hummers, Ford Raptors, and Nissan NVs
2010 and newer Ford SHO models
Vehicles with ladders, ladder racks, or rear-mounted racks (e.g., bike racks)
Vehicles with ground clearance lower than 5 inches
Vehicles with excessive mud or flaking rust
Other vehicles may be restricted at the discretion of our Site Leader

Our wash is designed to be safe; however, we cannot be held responsible for:

Open or leaking windows
Antennas that aren’t lowered or removed (including shark fin antennas)
Vehicle emblems, badges, or wheel covers
After-market accessories or magnetic decals
Moon roofs, sunroofs, bug shields, or window shields
Any non-factory-installed items, including paint
Pre-existing damage, vehicles over 7 years old, or items like paint and pinstriping
Collisions due to braking, steering, or driving in the wash tunnel
Electrical or mechanical issues

What Items Or Conditions Are Not Allowed?

Our wash is very safe, but we cannot be held responsible for the following items or conditions:

Open or leaking windows
Antennas (unless lowered or removed), including shark fin antennas
Vehicle emblems, badges, wheel covers, or center caps
After-market accessories and magnetic decals
Sunroofs, moon roofs, bug shields, and window shields
Vehicle moldings or any non-factory installed parts
Paint, clear coat, and pinstriping
Pre-existing vehicle damage, vehicles over 10 years old
Electrical or mechanical issues

Can I Wash My Convertible?

Yes, we safely wash both hard-top and soft-top convertibles every day. We recommend reviewing your owner’s manual for any specific washing instructions related to your vehicle. For additional guidance, please ask a team member before starting the wash.

Fleet Accounts

Do You Offer Fleet Services?

Yes, Glaze Car Wash^TM provides a range of fleet plans tailored to meet your business needs. For more details, please visit the Fleet section of our website, email us at info@glazecarwash.com, or call us at 678-290-3190.

How Do I Use My Fleet Pass?

It’s easy! Just pull up to the wash, scan your fleet pass, and you’re ready to go.

How Can I Cancel My Fleet Account?

You may cancel your fleet account at any time, with no contracts or long-term commitments. Please note that unused prepaid washes are non-refundable, but you can continue using them until they’re all used up.

Fundraising

How Many Fundraisers Can My Group Run In A Year?

Approved organizations are welcome to participate in our fundraising program twice within 12 months.

How Quickly Can I Start A Fundraiser?

Digital fundraisers can begin as soon as the following day! For fundraisers using paper coupons, please allow 5-10 business days from the date the coupon quantity is confirmed. Visit our fundraising page for more details.

Do Fundraising Coupons Expire?

Yes, single washes purchased through your organization’s digital fundraiser expire 90 days from the purchase date, while paper coupons are valid for 12 months.

Where Can Fundraising Coupons Be Redeemed?

Fundraising coupons are redeemable at all Glaze Car Wash^TM locations.

Frequently Asked Questions